Talk:Net promoter score

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Formula for Calculating NPS

I'm new here so wanted to make sure I am doing this right, but I think some of my edits yesterday were potentially removed unnecessarily.

The formula for the NPS is in the Harvard Business Review Article "The One Number You Need To Grow" under the sidebar "A Net-Promoter Primer". Whereas the comment indicates the edits were removed because they cited "forbes contributor/council blogs". Which they did just for the [-100,100] bit.

From what I can tell the Harvard Business Review is not in the list of Reliable Sources (for better or worse) nor is it mentioned in the noticeboards. Is this OK to add back the bulk of the formula from the HBR article @Kuru? FbbX123 (talk) 12:57, 6 June 2024 (UTC)

The reliable sources list is just some common sources that get discussed a lot. The list isn't exhaustive. Harvard Business Review sounds like a reliable source to me. The issue yesterday I think was WP:FORBESCON.

Please also be careful of WP:NOTHOWTO. Our tone should be a factual summary, usually written in paragraphs. We should be careful of a teaching tone, or getting too technical, or even bulleted lists (permissible sometimes, but prose is often better). Hope this helps. –Novem Linguae (talk) 16:43, 6 June 2024 (UTC)

@Novem Linguae really helpful! Thank you so much!

Your mention of WP:NOTHOWTO got me curious how other articles referencing formulas would look. I took a look at Mean and it reads very much like you indicate.

Let me see if I can give it another try. FbbX123 (talk) 01:05, 7 June 2024 (UTC)