Talk:Automatic call distributor

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Merge with Line hunting[edit]

Disagree with merge: ACDs use hunt groups and line hunting. Then, they do a lot more. Agreed that this article needs to be expanded. —Preceding unsigned comment added by Schwarjb (talk • contribs) 15:51, 29 April 2011 (UTC)[reply]
Disagree with merge: ACD is a strong enough topic on it's own. The article just needs to have more details added into it. Jontypearce (talk) 15:23, 9 September 2010 (UTC)[reply]
Disagree with merge: Line hunting is a form of ACD, but ACD is not a form of line hunting. — Dgtsyb (talk) 13:46, 26 February 2010 (UTC)[reply]
Disagree with merge. Line hunting (Hunt groups) describes a process that is employeed by some ACD's and also by other technology not necessarily associated with an ACD. Calltech (talk) 16:44, 26 February 2010 (UTC)[reply]
Disagree with merge For reasons stated above. Predictive (talk) 20:14, 17 March 2010 (UTC)[reply]
Disagree with merge. Line hunting is a different concept with a sequential line group for an incoming call to ring down to the next available line. Automatic call distribution is a much broader topic encompassing distributing calls based on programmed parameters of conditions including ring groups and call queues. —Preceding unsigned comment added by Phonetalk (talk • contribs) 20:06, 3 December 2010 (UTC)[reply]

Is an ADC only a device?[edit]

Should "commonly known as automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls" be modified stating is also possible as software? — Preceding unsigned comment added by Initramfs (talk • contribs) 14:39, 11 December 2018 (UTC)[reply]

in the 1980's an ACD was a electromehanical switch controlled by a computer and sold along with telephones with specialized buttons to join/leave operator queues, tapes for announcements to the queues, terminal for reconfiguration, etc. After digitization of switches in the 1990's all of these are implemented with purely SW.Cobanyastigi (talk) 07:04, 12 December 2018 (UTC)[reply]