Social business process management
Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.[1]
There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:
- A methodology
- Social Networking principles
- A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration
See also[edit]
- Business Process Management
- Business Process Reengineering
- Process improvement
References[edit]
- ^ "What is Business Process Management? An In-Depth BPM Guide".
- ^ "Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype? | Forrester Blogs". blogs.forrester.com. Archived from the original on 2010-06-03.