Sitejabber

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Sitejabber
Company typePrivately held
IndustryBusiness ratings and online reviews
Founded2007
Founders
  • Michael Lai
  • Jeremy Gin
  • Rodney Gin
HeadquartersRedwood City, California
ProductsOnline review platform
Websitewww.sitejabber.com

Sitejabber is an AI-enabled platform that allows businesses and buyers to interact through online reviews.[1][2] Sitejabber was founded in 2007 in San Francisco, California and has been described as "the Yelp for websites and online businesses".[3] Sitejabber has a directory of over 180,000 companies, more than 8,000,000 reviews, with over 150,000,000 people having used the site to date.[4][5][6][7]

Sitejabber rebranded the reputation management platform part of its service in 2023, under the name Jabio. The platform enables businesses to leverage user-generated content in the form of real reviews.[8][9]

History[edit]

According to the Sitejabber blog, the service was started in 2007 by Jeremy Gin, Rodney Gin and Michael Lai in an effort to reduce online fraud and improve online transparency.[10] Sitejabber was originally developed with a grant from the National Science Foundation.[11][12]

In 2010, Sitejabber partnered with LegitScript to identify fraudulent prescription drug websites and help users avoid them.[13] Sitejabber also formed a similar partnership with Health On Net (HON) to help identify trustworthy health and medical websites.[14]

Sitejabber released an official Google Chrome extension in 2015.[15]

Sitejabber’s services have been covered in publications such The New York Times, [16] MarketWatch,[17] MSN Money,,[18]The Atlantic, [19] Wall Street Journal[20] and The Chicago Tribune.[21]

Sitejabber is a certified Google Reviews partner.[2][15] 

Jabio[edit]

In 2023, Sitejabber relaunched its review management platform under a new name, Jabio. The technology allows brands to manage their reputation by collecting, monitoring, and distributing reviews. The update helps distinguish the Jabio business platform from the Sitejabber site.[8][9]

The Jabio platform allows businesses to source reviews, manage feedback, and use reviews for their online marketing - including publishing or facilitating reviews across destinations including Google Seller Ratings, BBB, and other customer review websites.[2]

In addition, both B2C and B2B consumers create Sitejabber.com accounts to rate and review online businesses using an overall star-rating as well as criteria such as service, value, shipping, returns, and quality. Users can also request reviews of specific businesses.[3] These features are designed to help buyers make informed purchasing decisions while helping them avoid deceptive websites.[22]

Sitejabber has been recognized by PC Magazine and CNN.[6][7]

References[edit]

  1. ^ "About Us - Sitejabber".
  2. ^ a b c "Sitejabber Software Reviews, Demo & Pricing - 2022". softwareadvice.com. Retrieved 2022-12-16.
  3. ^ a b Jennifer Van Grove (21 July 2009). "Sitejabber: A Power to the People Tool for Reviewing Online Businesses". Mashable. Mashable, Inc. Retrieved 7 September 2014.
  4. ^ "Review an Online Business".
  5. ^ "Sitejabber Consumer Tips & Online Scam Alerts".
  6. ^ a b Brian Heater (16 August 2010). "The Top 100 Web Sites of 2010". PC Magazine. Ziff Davis, LLC. Archived from the original on 7 September 2014. Retrieved 7 September 2014.
  7. ^ a b Money Magazine staff (11 April 2011). "100 best money moves". CNN Money. Time Warner, Inc. Retrieved 7 September 2014.
  8. ^ a b "Let Us (Re)Introduce Our Powerful Reviews Platform… search result | Jabio". sitejabber.com. 2023-07-22. Retrieved 2023-08-09.
  9. ^ a b "Sitejabber Reviews & Product Details". g2.com. Retrieved 2023-08-08.
  10. ^ "The Founding of Sitejabber - Sitejabber Consumer Tips".
  11. ^ Bortz, Daniel (2021-12-11). "How to Avoid Basic Wedding Scams". The New York Times. ISSN 0362-4331. Retrieved 2022-12-16.
  12. ^ "NSF Award Search: Award#1127567 - SBIR Phase II: Software to Automate the Detection of Websites that are Fraudulent or Otherwise Harmful to Consumers". nsf.gov. National Science FOundation. Retrieved 2022-12-21.
  13. ^ "LegitScript alliance to help identify 'rogue' Rx web sites". CDR – Chain Drug Review. 2010-03-15. Retrieved 2022-12-16.
  14. ^ Business Wire (2 February 2010). "Sitejabber, HON Announce Partnership to Help Consumers Find Quality Health Websites". Reuters. Thomson Reuters. Archived from the original on 7 September 2014. Retrieved 7 September 2014. {{cite web}}: |author1= has generic name (help)
  15. ^ a b "SiteJabber Shows You Reviews of Web Retailers Before You Buy". Lifehacker. 2015-11-08. Retrieved 2022-12-16.
  16. ^ Daniel Bortz (11 December 2021). "3 How to Avoid Basic Wedding Scams". The New York Times. Retrieved 11 December 2021.
  17. ^ Catey Hill (30 July 2014). "3 pet medication scams — and what you can do about them". MarketWatch. Dow Jones & Co. Retrieved 7 September 2014.
  18. ^ Mitch Lipka (7 July 2013). "Hey, senior Internet surfers: Sharks are circling". MSN Money. Microsoft, Inc. Archived from the original on 7 September 2014. Retrieved 7 September 2014.
  19. ^ Chris Good (28 September 2010). "The Top E-Commerce Fears". The Atlantic. Atlantic Media. Retrieved 7 September 2014.
  20. ^ Catey Hill (15 May 2014). "Booking travel online? Beware of these 4 scams". MarketWatch. Dow Jones & Co. Retrieved 7 September 2014.
  21. ^ Diane Stafford (6 September 2010). "Beware of work-at-home scams". The Chicago Tribune. Tribune Publishing Company. Retrieved 7 September 2014.
  22. ^ Fiegerman, Seth (15 June 2010). "7 Tips to Tell If an Online Biz Is Safe". TheStreet. Retrieved 2022-12-16.

External links[edit]

Retrieved from "https://en.wikipedia.org/w/index.php?title=Sitejabber&oldid=1201025025"